Shelter Aide

Job Title: Shelter Aide 

Program: Housing and Homeless Services 

Reports To: Shelter Manager 

FLSA Status: Non-Exempt 

Classification: Part-Time, On-Call, Temporary (through March 2022 with possible extension).

Wage: $18.00 per hour 


Summary: The Shelter Aide is responsible for overseeing, facilitating, and coordinating the activities of clients and volunteers at the agency’s Homeless  Shelter. The Shelter Aide provides a safe, nurturing environment for shelter clients and is responsible for the smooth operation of shelter functions. 

Essential Functions: 

• Facilitate the operation of and supervise the activities in a shelter for  homeless adults, both male and female 

• Greet shelter guests and volunteers, assist with the sign-in process • Ensure client intake paperwork is, or has been, completed • Provide crisis intervention and assessment if necessary 

• Efficiently document and report shelter activities and incidents to the Shelter Manager 

Duties and Responsibilities: 

• Assign cleaning tasks to volunteers and/or Shelter residents • Consistently provide a supportive presence 

• Ensure all required postings are in place for every shift 

• Account for and distribute shelter supplies, meals, and other agency  items

• Attend and participate in staff meetings and training as required 

• Regularly complete housekeeping duties in the common areas (restrooms, showers, kitchen, etc.); launder shower towels and sleeping bags as assigned 

• Other duties as required 

Knowledge, Skills, & Abilities: 

• Sensitivity to issues of homelessness, substance abuse, and  mental/physical handicaps 

• Effective communication skills 

• Experience in crisis intervention desired 

• Cooperative, friendly, and helpful attitude 

• Computer literate 

• Ability to be flexible and maintain an upbeat attitude in a challenging environment 

• Willingness and ability to appropriately and effectively enforce  behavioral guidelines 

• Ability to both take direction and to work autonomously

Minimum Requirements: 

• Experience with social services, preference is given to those with shelter  experience 

• Pass a DOJ criminal background check  

• Possess characteristics that align with West County Community Services  Values – Integrity, Compassion, and Respect for Others 

Americans with Disabilities Act

WCCS has pledged to ensure that employees and applicants have equal access to job opportunities, will not be discriminated against based on having an actual or perceived disability, and will have the same opportunity for employment, promotions, and transfers as those individuals who do not have disabilities.

WCCS complies with requests for accommodations under the Americans with Disability Act, including the Amendments Act.

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of this position. 

Move, traverse – regularly move about the site and beyond to communicate  and interact with clients and staff 

Communicate, exchange Information – must successfully partner with WCCS  management and staff via phone, text, or email  

Strength, push/pull – moves and/or rearranges Shelter site items, up to 30  pounds  

Stationary position – may remain in a stationary position up to 25% of the time 

Operate, draft/write, compile – consistently uses a computer and cell phone to  communicate 

Qualified candidates: Please send a resume to Human Resources: