Shelter Aide

POSITION: Shelter Aide 

PROGRAM: Housing and Homeless Services 

REPORTS TO: Shelter Manager 

FLSA Status: Non-Exempt 

EMPLOYMENT TYPE Temporary, Part Time 

Summary: The Shelter Aides are responsible for overseeing, facilitating, and coordinating the activities of clients and volunteers during the hours of the agency’s various Homeless Shelter operations. The shelter staff provides a safe, nurturing environment for shelter clients and is responsible for the overall safety of everyone in the shelter. 


  • Facilitate the operation of and supervise the activities in a the shelter setting for homeless adults, both male and female 
  • Welcome volunteers, greet shelter guests, and assist all with the daily sign-in procedures 
  • Greet each client and make sure all intake paperwork is, or has been previously, completed 
  • Ensure all required postings are in place for every shift 
  • Frequently check and implement needed housekeeping of common areas (restrooms, showers, kitchen, etc.), include laundering shower towels and sleeping bags as assigned 
  • Assign volunteers or Shelter residents tasks for necessary cleaning 
  • Distribute and account for shelter supplies, meals, and agency items 
  • Attend and participate in staff meetings and training as required 
  • Communicate with the Shelter Manager about activities and needs of the shelter and participants 
  • Other duties as assigned 

Knowledge, Skills, & Abilities: 

  • Sensitivity to issues of homelessness, substance abuse and mental/physical handicaps 
  • Effective communication skills; able to speak clearly; ability to efficiently document shelter activities, incidents and reports as requested by Shelter Manager 
  • Experience in crisis intervention; ability to remain calm in a crisis 

Shelter Aide Page 2 

  • Cooperative, friendly, and helpful attitude with Shelter residents, co-workers and volunteers 
  • Computer literate 
  • Ability to thrive in a flexible, fast-paced environment, while maintaining a sense of humor and a positive, solution-oriented approach 
  • Willingness and ability to enforce behavioral guidelines and motivate resident participation in the functioning of the Shelter 
  • Ability to both take direction and to work autonomously when necessary 
  • Provide supportive presence in milieu environment during shelter hours 
  • Provide crisis intervention, and crisis assessment as necessary 
  • Maintain accurate and up-to-date client files and records as requested 
  • Responsible for the maintenance and protection of a safe and healthy program environment 
  • All staff must be awake, alert and available during their scheduled shift 

Minimum Requirements: 

  • Experience with social services, preference given to those with shelter experience 
  • Must pass a DOJ criminal background check prior to the start date 
  • Possess characteristics that align with West County Community Services Values – Integrity, Compassion, and Respect for Others. 
  • Demonstrated experience in working with the homeless

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of this position. 

While performing the duties of this position, the employee is required to regularly use hands to finger, handle or feel objects, tools, controls and equipment. The employee is required to both see and hear. The employee must be able to walk, sit and stand for extended periods. The employee occasionally lifts up to 20 lbs., and occasionally kneels and bends. 

Qualified interested parties may apply by sending a resume to Human Resources: