Location: Guerneville and Sebastopol

Apply by June 24, 2019 to dannielle.danforth@westcountyservices.org

1.0 FTE with benefits

Job summary

Under general direction of the Director of Housing and Homeless Services, this position will provide intensive individual case management and crisis intervention support services to clients living in WCCS permanent supportive housing and case management and supportive services to clients currently on site. This position will also work as part of a team to direct and control building operations, property management, and personnel assigned to the property. Bilingual Spanish desired.

Duties & Responsibilities 

Provide effective outreach and case management for clients, including the following functions: Assess the client’s status & needs; develop a case plan; facilitate communication & coordination between service/support providers; educate the client about available resources; empower the client to problem solve in order to achieve outcomes; establish productive relationships with each and every client with no bias or prejudice towards race, religion, age, sex, disability, or sexual preference

Support individuals to utilize Move-On vouchers by referring qualified residents, housing searches and deposit acquisition

Maintain thorough, accurate records of case management activities as required by grant contracts

Maintain HMIS database by entering client data or providing required information in a timely manner

Communicate regularly with the Director of Housing and Homeless Services

Represent the agency in the community and work with all partner organizations to achieve the goals of clients.

Attend all meetings relevant to client care and program goals

Accountable to achieving the program’s desired outcomes with the program team.

Collaborate with the property management company and on site manager to assist clients in understanding their rights and responsibilities

Provide consultation in the management of differences between clients and property management.

Notify property management of any current or potential behavior that could necessitate a Notices of Correction or Termination of Tenancy if not corrected in an attempt to avoid evictions.

Assist and support in the coordination and implementation of activities and programs on site

Perform other related duties at the direction of the Director of Housing and Homeless Services


Bachelor’s degree in Social Sciences, or related field. Master’s degree preferred.
Two or more years’ experience working with individuals and/or families who were chronically homelessness. Experience with Severe Mental Illness and/or Drugs and Alcohol highly desired

Ability to relate well with others, to work on many projects simultaneously, and to be empathetic, firm and supportive with clients, and to work independently. Ability to work collaboratively with others serving forensic clients and/or clients with a co-occurring disorder. Knowledge of or ability to learn, clinical documentation, to work within a client-driven philosophy, and local community care system. 

Knowledge and sensitivity to the needs and issues facing individuals with a history of homelessness and instability in housing. Must have good listening skills and enjoy working with people. 

Ability to solve practical problems and deal with a variety of issues

Sensitivity to needs of the individual with the capacity to easily identify individual strength and build case plans from those characteristics.

Able to build relationships with local communities, service agencies and businesses in providing support and resources to formerly homeless individuals. 

Ability to maintain case files, report services provided and provide monthly statistics

Enjoy working as a team member including staff and volunteers

Have a valid CA driver’s license with a good driving record and proof of insurance

Satisfactorily pass background check and DOJ fingerprint clearance

Bilingual in Spanish highly desired 

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of this position

While performing the duties of this position, the employee is required to regularly use hands to finger, handle, or feel objects, tools, controls, and equipment. The employee is required to both see and hear. The employee must be able to walk, sit and stand. The employee occasionally lifts up to 20 lbs., and occasionally kneels and bends.  


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.