West County Community Services is currently recruiting for Winter Shelter Staff (Shelter Shift Supervisors, Shelter Shift Aides, and Shelter Shift Aide On-Call) for our Winter Shelter Shelter scheduled to open Dec 1, 2018, through the end of March 2019. There will be 3 half day trainings held the week before.

Note: Shelter operation hours are 4 pm to 8 am in 4 to 8-hour shifts.

Respond to danielle.danforth@westcountyservices.org

Job summary

Under the general direction of the Director of Housing and Homeless Services and the direct supervision of the Shelter Manager, the Shift Supervisor and Aids are responsible for overseeing, facilitating, and coordinating the activities of clients and volunteers during the hours of the Winter Shelter operation. The shelter staff provides a safe, nurturing environment for shelter clients and is responsible for the overall safety of everyone in the shelter.

Duties & Responsibilities

• Facilitate the operation of and supervise the activities in an emergency shelter for homeless adults, both male
and female
• Welcome volunteers & greet shelter guests, and have all sign the attendance log
• Greet each client and make sure HMIS interview is or has been previously completed
• Ensure all required postings are in place for every shift
• Check common areas (restrooms, showers, kitchen, etc.) frequently during each shift for needed
• Assign volunteers or Shelter residents tasks for necessary cleaning
• Help Volunteer Coordinator manage volunteers by making reminder phone calls, helping fill volunteer
schedule, and report volunteer attendance
• Attend required staff meetings and communicate with the Shelter Manager about the activities and needs of
the shelter

Minimum requirements

• Experience with social services, preference given to those with shelter experience
• Must pass a DOJ criminal background check prior to start date
• Ability and willingness to work as a team member and support the mission and goals of West County
Community Services.

Knowledge, Skills, & Abilities

• Demonstrated experience in working with the homeless; sensitivity to issues of homelessness, substance abuse
and mental/physical handicaps
• Good communication skills; able to speak clearly, computer literate, able to document shelter activities,
incidents and reports as requested by Shelter Manager
• Experience in crisis intervention and ability to remain calm in a crisis
• Cooperative, friendly, and helpful attitude with Shelter residents, co-workers and volunteers.
• Ability to thrive in a flexible, fast-paced environment, while maintaining a sense of humor and a positive,
solution-oriented approach
• Willingness and ability to enforce behavioral guidelines and motivate resident participation in the functioning
of the Shelter
• Ability to both take direction and to work autonomously when necessary
• Currently reside in a stable housing situation
• Provide supportive presence in milieu environment during shelter hours
• Provide crisis intervention, and crisis assessment as necessary.
• Maintain accurate and up-to-date client files and records as required.
• Responsible for the maintenance and protection of a safe and healthy program environment.
• Distribute and account for meals, linen and other hygiene items.
• Attend and participates in supervision, staff meetings, and training as required.
• All staff must be awake, alert and available during their scheduled shift
• Other duties as assigned.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of this position.
While performing the duties of this position, the employee is required to regularly use hands to finger, handle or feel objects, tools, controls and equipment. The employee is required to both see and hear. The employee must be able to walk, sit and stand. The employee often lifts up to 20 lbs., and occasionally kneels and bends.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

West County Community Services is an equal opportunity employer. Our agency values Diversity and considers all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified.

Please check out the jobs available section of our web site for more complete job descriptions at https://www.westcountyservices.org/jobs/

Please indicate which position/s in which you are interested on the subject line of your response.