Program: California Hope – Crisis Counselor Program
Reports To: Counseling & Behavioral Health Director

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FLSA Status: Non-Exempt
HOURS: 0.50 FTE (20 hrs/wk) Wed-9-1pm, Thurs & Fri- 4-8pm Sat 10:30-7pm

Job summary

California Hope is a program that provides free crisis counseling services to persons, families, and groups most affected by the Sonoma-Complex Fires. California Hope is funded by the Federal Emergency and Management Agency (FEMA) and is administered by the California State Mental Health Authority (CMHA) in conjunction with the Sonoma County Department of Health Services: Behavioral Health Division (DHS: BHD). The Crisis Counseling Assistance and Training Program (CCP) aims to assist individuals and communities in recovering from the challenging effects of natural and human-caused disasters through the provision of community-based outreach and psychoeducational services.

Crisis Counselors will receive specialized CCP Training in short-term interventions that involve the following counseling goals:
● Helping disaster survivors understand their current situation and reactions
● Reducing stress and providing emotional support
● Assisting survivors in reviewing their disaster recovery options
● Promoting the use or development of coping strategies
● Connecting survivors with other people and agencies who can help them in their recovery process
The Crisis Counselor will report to a Team Lead. This is a grant-funded position. The grant period will run through December 2018, with the possibility of extension based upon receipt of additional grant funding. This position will be located within West County Community Services.
Duties & Responsibilities
● Conduct face-to-face outreach to survivors in homes, neighborhoods,
community centers, churches, businesses, shelters, and other locations.
● Assess the emotional needs of survivors and make referrals to traditional
behavioral health services when necessary
● Identify tangible needs and link survivors to community resources and disaster
relief services
● Provide emotional support, education, basic crisis counseling, and connection to
familial and community support systems
● Train and educate other community partners about disaster reactions,
appropriate interventions, and CCP services
● Collect and input data into the CCP Online Data Collection and Evaluation System.
● Perform other job duties as assigned by Counseling & Behavioral Health
Minimum requirements, skills, and knowledge
● Bachelor degree in a Human Service Field preferred
● Ability to prioritize and problem solve
● Knowledge of Community Resources
● Must be able to demonstrate leadership skills and the ability to work on a team.
● Computer experience with Microsoft Office applications, electronic mail & calendaring (prior experience with Google applications preferred).
● Excellent interpersonal skills, ability to interact effectively with diverse populations.
● Satisfactorily pass a background check and DOJ fingerprint clearance

Experience in outreach or crisis counseling is preferred; such experience might include peer counseling, peer support services, community health outreach work, resource linkage, student internships/traineeships, volunteer service, crisis-line/hot-line experience, or any other combination of experience which would provide the knowledge, skills, and abilities described below.
Knowledge of: the community to be served; local resources for referral and support.
Skill in: verbal communication; counseling; public speaking.
Ability to: relate well to others; demonstrate empathy; display cultural humility; maintain emotional control under stressful or sensitive circumstances; function well in a chaotic environment; coordinate with a team.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of this position.

Significant regional travel is required for this position. Must possess a valid driver’s license.
May work prolonged and irregular hours.
Must be physically able to walk through neighborhoods and climb stairs.
While performing the duties of this position, the employee is required to regularly use hands to finger, handle or feel objects, tools, controls, and equipment. The employee is required to both see and hear. The employee must be able to walk, sit and stand. The employee occasionally lifts up to 20 lbs., and occasionally kneels and bends.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
West County Community Services is an equal opportunity employer. Our agency values Diversity and considers all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified. For more information about our agency visit Find us on Facebook at
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